Receptionist

RESORT RECEPTIONIST (Part-Time or Full-Time)

The receptionist’s primary duty is greeting clients and scheduling boarding reservations, communicating add-ons/promotions, answering phone calls and performing various administrative tasks. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide top-notch customer service and ensure that clients feel welcome and comfortable in our resort
• Be attentive to client and guest needs
• Answer phone calls from clients with a smile and ensure that all clients receive the highest level of hospitality
• Check-in guest upon arrival
• Provide client education
• Assist in cleaning the resort, including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, and exam rooms.
• Process payments and close out boarding visits
• Call and/or send reminders for vaccinations required when boarding.
• Properly manage the resorts filing system
• Relay updates on guest that are boarding to clients.

QUALIFICATIONS:

• High School Diploma or G.E.D.
• At least 1 year of customer service or job-related experience
• Spanish speaking a plus
• Pet industry experience a plus
• Basic math skills
• Must be able to communicate effective verbally and in writing.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program. 

OTHER SKILLS:

Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

Pay is dependent on pet industry and job-related experience.